Return Policy


Thank you for spending at SoulGen. If you are not completely satisfied with your purchase, we are willing to help.

To initiate the refund process, please follow the steps below.

Digital Subscription Products (e.g. SoulGen Premium)

If you stop using SoulGen but forget to unsubscribe your SoulGen PRO, we will usually be happy to refund your latest subscription payment, as long as you have not used any credits or created any images since the payment was completed.

To request a refund, please log in to your SoulGen account and send us a refund request via Feedback Form. We may need to request specific information from you to help us confirm your identity.

Digital products (e.g. SoulGen Credits Packs, SoulGen Premium)

No refund if any credit pack and SoulGen Premium have been used. We do not offer partial or pro rata refunds.

You have 14 calendar days from the date of the transaction to apply for the refund.

Non-returnable items:

  • Official Rewards
  • Used credits
  • Sales items

Refunds (if applicable)

Upon receipt of your refund request, our staff will check your membership status to determine if it is eligible for a refund.

If you are approved, then your refund will be processed. Refunds will be credited to the original [credit card/payment method] used for the purchase.

Late or missing refunds (if applicable)

If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and you still have not received your refund yet, please contact us via the [email protected].

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.